![At the Forefront of Logistics [Client Case Studies]
Behind the scenes of logistics reform with client companies who have solved their problems](/english/case/img/tit_cont_t.jpg)
Japan's Act on the Protection of Personal Information has forced companies to use secure methods such as registered mail to send interoffice mail that contains personal information, placing greater pressure on their expenses. Yet, All Nippon Airways Co., Ltd. (ANA) was able to simultaneously cut costs by 60 million yen and establish advanced security measures by implementing Yamato System Development Co., Ltd. (YSD)'s Interoffice Mail Tracking ASP.
Kokubu Grocers Chain operates "Tonya Kokubu Net Wholesaling", a members-only mail order website that faithfully addresses the needs of both small-sized retailers and suppliers. The site accepts orders from anywhere in Japan, from remote islands to isolated mountain villages and depopulated areas, and provides day-after-next deliveries for any order placed before 11:00 am. The Yamato Group plays an integral role with its low-cost and flexible operational support, such as TA-Q-BIN delivery services and settlement services that enable sales on credit.
The Yamato Group provides an expedited pickup and delivery service for Canon products in need of repairs, such as printers, that collects and then returns the repaired product directly to and from the consumers in as little as 3 days. This service has helped Canon improve its customer satisfaction levels considerably. Additionally, the service strives to achieve zero net emissions of packaging waste by actively utilizing returnable and reusable packaging materials.
The Yamato Group established a shipping system to deliver ROHTO's skincare series DRX® to 1,300 medical care institutions throughout Japan, enabling products to be distributed to consumers via physician. In addition, ROHTO outsourced its payment and credit operations for medical care institutions to the Yamato Group, enabling its sales representatives to focus on their core competencies of sales and marketing.
ASICS sources all of its fixtures and furnishings, including display shelves and mannequins, used in retail stores around the world that carry its products from China. The Yamato Group helped ASICS develop an order booking system as well as a worldwide shipping system and establish a retail store business development strategy that standardizes its brand image across international markets.
The Yamato Group includes the following companies: Yamato Transport Co., Ltd., which has developed an express delivery network nationwide; Yamato System Development Co., Ltd., which develops and operates diverse IT solutions including data centers; Yamato Home Convenience Co., Ltd., which transports and sets up consumer electronics, household goods, and machinery that cannot be transported via express delivery; Yamato Logistics Co., Ltd., which specializes in domestic and overseas logistics outsourcing; Yamato Financial Co., Ltd., which provides settlement services; and others. These companies pool their talents, which encompass "information, logistics, and settlement", to provide optimal solutions from a comprehensive perspective to the problems of client companies.
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