Each day repair work at the facility involves the following work flow.

Around 6:30am a truck carrying printers for repair arrives from Yamato Transport's Ibaraki Base TA-Q-BIN (door-to-door delivery service) terminal. Products received on the first floor are transferred to the fifth floor using a vertical transport device much like an elevator, with YMM taking over the front-end process from there.

First, each package is opened and each printer is placed side by side on a work table. A tray with a depth of about 10cm is also set next to each printer to store the A4-sized paper of the invoice and other documents that will travel together with each printer. Next, the repair number, which appears on the shipping invoice attached to the printer upon arrival, is entered into a computer. Thus, printer data is called up from the system, with the details printed as the repair receipt sheet and repair record.

The next process begins with the product remaining on the work table. The worker confirms any accompanying items that were included in the package at the time of receipt and checks for of any existing scratches, dents or stains on the product.

By recording all details, if any printer receives new scratches, dents or stains, the specific process where this occurred, such as transport or repair work, can be readily identified after the fact. This helps prevent customer complaints. Next, a film is adhered to the top of the printer to prevent new scratches, dents or stains. Additionally, the worker visually confirms the unique model number inside each printer.

The next worker always confirms whether the previous worker completed all tasks properly before moving on. With that, the printers are now ready for the actual repair, and are loaded 15 to 20 at a time onto a specially designed wheeled rack for transport. The printers are then sent off to the Kanto Support Center on the fourth floor using the vertical transport machine, whereby marking the end of the front-end process handled by YMM.

YMM prepares a set number of printers by 9:00am each work day. By moving forward with this preparation work from early in the morning, repair work can begin immediately with the start of operations of Canon MJ's partner repair company on the fourth floor at 9:00am. While YMM continues to work on front-end processes until around 11:00am, printers that have completed repairs begin to arrive back on the fifth floor from a little after 10:00am.

Here, the back-end processes handled by YMM begin, as the repaired printers are taken from the wheeled rack in the vertical transport machine and moved one by one back onto the work table. First, the worker checks the model number again. The worker also verifies if any discrepancies exist between the documents in the accompanying tray. The worker, while adding comments based on the instructions from the repair process, compiles a report to inform the customer of the results and details of the repair and then prints this report out.

Next, a shipping invoice is issued to send the repaired printer back to the customer's home. The bar code is scanned using a handy terminal, and the resulting sale is booked as revenue for the Yamato Group. Next, a standard customer letter and summary of the repair work and inspection is placed in a plastic bag together with the repair report. After this, the model number is verified once again.

The reason why the model number is checked so many times is because the potential exists for the leakage of personal information if the product is shipped with the wrong combination of invoice and printer.

Next, the printer's opening and other peripheral parts are taped down with low adhesive tape to prevent damage during transport. The printer is then shrink wrapped together with the plastic bag containing the package of documents for the customer. The printer, which now resembles a brand new product, is placed in a cardboard shipping box. The shipping invoice is attached to the box, which is placed in a roll box pallet by destination. The last step is to bring the roll box pallet to the first floor for shipment. Data for the repaired product is transmitted online to the call center located on the second floor. Based on the details of the repair, an YCS representative calls the customer to notify the repair fee and schedule delivery.