Junji Shimizu
General Manager
Risk Management Division
YAMATO MULTI-MAINTENANCE SOLUTIONS CO., LTD.

The Yamato Group began offering a solution in October 2007 called the "Recall Support Service" that utilizes the parcel pick-up function of Yamato Transport's TA-Q-BIN delivery service.

In May 2007, the Consumer Product Safety Act was revised and promulgated. The Act now requires that manufacturers and distributors file a report with relevant government ministries and agencies when a serious incident occurs that poses a fatal threat or bodily harm to the consumer, and that manufacturers and distributors take prompt measures to address the safety of the product in question. In other words, when its product causes a serious incident, a company must take appropriate recall measures such as collecting the product, repairing or exchanging the product free of charge, or refunding the purchase price. In addition, even in cases where the product does not lead to a serious incident, a growing number of companies are issuing voluntary recalls recently.

The most critical challenge during a mandatory or voluntary recall is a prompt response. A delayed response will inevitably damage the company's image and run up costs. "We can collect the product as quickly as the same day we are contacted. This solution is made possible only through the nationwide TA-Q-BIN delivery service of the Yamato Group," states Junji Shimizu, General Manager of the Risk Management Division of YMM responsible for Yamato Group recall support services, proudly.